Terms of service
Terms & Conditions
Last updated: September 2026
Welcome to soundlose.com. These Terms & Conditions govern your use of our website and purchases made through Soundlose.
1. About Us
Soundlose
39 Myrtle St
South Paris, Maine 04281
United States
Phone: +1 314-323-1491
Email: contact@soundlose.com
Soundlose is an online retailer specializing in music gear, musical equipment and accessories.
2. Website Use
By accessing and using soundlose.com, you agree to comply with these Terms & Conditions and applicable laws.
You agree to provide accurate information when placing an order or contacting us.
3. Products
We make reasonable efforts to ensure that product descriptions, specifications, images and other information are accurate.
Product colours and appearance may vary slightly due to photography, lighting and individual screen settings.
4. Orders
When you place an order, you are submitting a request to purchase the products selected.
An order confirmation may be sent to the email address provided during checkout.
We reserve the right to cancel an order where a product is unavailable, information is inaccurate, an obvious pricing error has occurred, or we are unable to fulfil the order.
If we cancel an order after payment has been received, the applicable amount will be refunded.
5. Prices
Prices are displayed in U.S. dollars unless otherwise stated.
Applicable taxes and shipping charges are displayed during checkout where applicable.
We reserve the right to correct obvious pricing or listing errors.
6. Payment
Payment must be successfully authorised before an order can be processed.
The payment methods available for your purchase are displayed during checkout.
7. Shipping
Orders are normally processed within 1–3 business days after successful payment.
After processing, estimated shipping time is generally 3–5 business days.
The estimated total delivery time is generally 4–8 business days.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays or circumstances outside our reasonable control.
8. Cancellation
If you wish to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to cancel orders that have not yet entered the fulfilment or shipping process.
Once an order has shipped, cancellation may no longer be possible before delivery. In that case, the order may be returned according to our Refund & Returns Policy.
9. Returns
Eligible products may generally be returned within 30 days of delivery.
Please review our Refund & Returns Policy for complete information.
10. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or incorrect, contact us as soon as possible.
We may request photographs or other information to help investigate the issue.
11. Product Safety
Customers should read and follow all applicable product instructions, warnings and safety information before using any product.
Music equipment and accessories should be used only for their intended purpose.
12. Intellectual Property
All content published on soundlose.com, including text, images, graphics, logos and designs, is protected by applicable intellectual property laws.
Content may not be reproduced or commercially used without appropriate permission.
13. Website Availability
We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted or error-free.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
To the extent permitted by law, Soundlose is not responsible for losses resulting from misuse of products, failure to follow product instructions or use of products outside their intended purpose.
15. Changes
We may update these Terms & Conditions from time to time.
The latest version will be published on our website.
16. Governing Law
These Terms & Conditions are governed by applicable laws of the State of Maine, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.
17. Contact
Soundlose
39 Myrtle St
South Paris, Maine 04281
United States
Phone: +1 314-323-1491
Email: contact@soundlose.com