Privacy policy
Privacy Policy
Last updated: September 2026
Soundlose respects your privacy and is committed to protecting personal information collected through soundlose.com.
1. Information We Collect
We may collect:
-
Name
-
Billing address
-
Shipping address
-
Email address
-
Telephone number
-
Order information
-
Payment-related information
-
Account information
-
Customer service communications
-
Device and browser information
-
Website usage information
2. How We Use Information
We may use personal information to:
-
Process and fulfil orders
-
Process payments
-
Arrange delivery
-
Provide customer support
-
Process returns and refunds
-
Respond to enquiries
-
Prevent fraud and misuse
-
Maintain business records
-
Improve our website and services
-
Communicate with customers
-
Send marketing communications where legally permitted
3. Payment Information
Payments may be processed by third-party payment providers.
Payment providers may collect and process payment information according to their own privacy and security policies.
4. Sharing Information
We may share necessary information with service providers that help us operate our business, including payment processors, shipping companies, website providers, hosting providers, customer support providers, analytics services and other necessary business service providers.
5. Cookies
Our website may use cookies and similar technologies for essential website functions, analytics, security and other purposes.
Where legally required, appropriate consent will be obtained before using non-essential cookies.
6. Data Security
We use reasonable safeguards designed to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no online system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary for business, legal, accounting, security and other legitimate purposes.
8. Your Privacy Rights
Depending on applicable law, you may have rights concerning your personal information, including rights to request access, correction or deletion of certain information and rights relating to certain uses of your information.
For privacy requests, contact:
9. Marketing Communications
If you receive marketing communications from us, you may unsubscribe using the unsubscribe instructions provided in the communication or by contacting us.
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children in violation of applicable law.
11. Changes
We may update this Privacy Policy from time to time.
The updated version will be published on our website with the revised date.
12. Contact
Soundlose
39 Myrtle St
South Paris, Maine 04281
United States
Phone: +1 314-323-1491
Email: contact@soundlose.com