Terms of Sale
Terms of Sale
Last updated: September 2026
These Terms of Sale apply to purchases made through soundlose.com, operated by Soundlose.
1. Seller Information
Soundlose
39 Myrtle St
South Paris, Maine 04281
United States
Phone: +1 314-323-1491
Email: contact@soundlose.com
2. Products
Soundlose offers music gear, musical equipment and accessories for musicians and music enthusiasts.
3. Product Information
We make reasonable efforts to ensure product descriptions, specifications and images are accurate.
Minor differences in appearance may occur because of photography, lighting, manufacturing variations or individual screen settings.
4. Orders
By completing checkout, you submit an order to purchase the products in your cart.
We may cancel an order where a product is unavailable, information is inaccurate, an obvious pricing error occurs, or we are unable to fulfil the order.
If payment has already been received for a cancelled order, the applicable amount will be refunded.
5. Pricing
Prices are displayed in U.S. dollars unless otherwise stated.
Applicable taxes and shipping charges are displayed during checkout where applicable.
6. Payment
Payment must be successfully authorised before an order can be processed.
Available payment methods are displayed during checkout.
7. Processing and Delivery
Orders are normally processed within 1–3 business days after successful payment.
After processing, estimated shipping time is generally 3–5 business days.
The estimated total delivery time is generally 4–8 business days.
These are estimates and are not guaranteed delivery dates.
8. Cancellation
If you wish to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to cancel orders before fulfilment or shipment.
9. Returns
Eligible products may generally be returned within 30 days of delivery in accordance with our Refund & Returns Policy.
10. Exchanges
Eligible products may generally be exchanged within 30 days of delivery, subject to availability.
11. Damaged, Defective or Incorrect Products
If a product arrives damaged, defective or incorrect, contact us as soon as possible.
We may request photographs or other information to investigate the issue.
12. Refunds
Approved refunds are normally issued to the original payment method.
Please allow approximately 5–7 business days for the refund to appear after processing. Actual timing may vary depending on the payment provider.
13. Product Safety
Customers should follow all applicable product instructions and safety information.
Products should only be used for their intended purpose.
14. Consumer Rights
Nothing in these Terms of Sale is intended to exclude, restrict or limit rights or remedies that cannot legally be excluded under applicable law.
15. Governing Law
These Terms of Sale are governed by applicable laws of the State of Maine, except where mandatory consumer protection laws provide otherwise.
16. Contact
Soundlose
39 Myrtle St
South Paris, Maine 04281
United States
Phone: +1 314-323-1491
Email: contact@soundlose.com