Shipping policy
Shipping & Delivery Policy
Last updated: September 2026
Soundlose is committed to processing and shipping orders as efficiently as possible.
1. Order Processing
Orders are normally processed and prepared for shipment within 1–3 business days after successful payment.
Orders placed on weekends or holidays may begin processing on the next business day.
2. Shipping Time
After an order has been processed and shipped, estimated shipping transit time is generally 3–5 business days.
3. Total Estimated Delivery Time
The estimated total delivery time is generally 4–8 business days:
1–3 business days processing + 3–5 business days shipping.
These are estimated timeframes and are not guaranteed delivery dates.
4. Shipping Costs
Applicable shipping options and shipping charges are displayed during checkout before you complete your purchase.
5. Tracking
When tracking information is available, it may be provided to the email address associated with your order.
6. Delivery Delays
Occasional delays may occur due to carrier delays, severe weather, holidays, incorrect delivery information or other circumstances outside our reasonable control.
7. Incorrect Address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing an order, contact us as soon as possible at:
We will make reasonable efforts to assist before shipment, but an address change cannot be guaranteed after an order has entered the shipping process.
8. Lost Shipments
If your order appears to be lost or has not arrived after the estimated delivery period, contact us with your order number.
We will work with the applicable carrier to investigate the shipment.
9. Damaged Packages
If your package arrives damaged, contact us as soon as possible.
Where possible, retain the packaging and take photographs of the package and product.
10. Contact
Soundlose
39 Myrtle St
South Paris, Maine 04281
United States
Phone: +1 314-323-1491
Email: contact@soundlose.com